About Our Refund Policies

This page details Wildkart’s refund policy for items purchased through Wildkart.com.au, including both Wildkart-fulfilled orders and items sold by third-party sellers on our marketplace. These policies complement your rights under the Australian Consumer Law (ACL), which provides protections for faulty or misrepresented products.

Returning Faulty Items

For details on returning faulty or defective items, please email us

Wildkart Change of Mind Refund Policy

We offer a flexible 30-day change of mind refund policy for most unopened and unused items purchased directly from Wildkart or through our marketplace. For Wildkart-fulfilled orders, return shipping is free, and original shipping fees are refunded. Marketplace seller returns may vary based on the seller’s policy, but we ensure compliance with our standards.

To start a return, contact us at [email protected] or initiate a return through your Wildkart Account.

Important Note

This policy is in addition to your statutory rights under the Australian Consumer Law, which may provide further remedies for faulty or non-compliant goods.

1. Conditions for Change of Mind Returns

Items must be in their original condition, unused, and undamaged.
Original packaging, tags, manuals, and accessories must be included.
Security seals (if applicable) must remain intact.
Items must not be altered, customized, or resized.
Marketplace seller items must meet the seller’s return conditions, as outlined at purchase.

2. Free Return Shipping (Wildkart-Fulfilled Orders)

For eligible change of mind returns on Wildkart-fulfilled orders:

We provide a prepaid return label upon approval of your return request.
No restocking fees or hidden charges apply.
Refunds include the full item price and original shipping costs, processed within 5-7 business days of receiving the return.

For marketplace seller items, return shipping terms depend on the seller’s policy, which is displayed on the product page. Wildkart ensures all sellers offer reasonable return options.

3. Special Return Conditions by Product Category

a) Baby & Kids Products

Unopened and unused baby items, such as diapers or bottles, are returnable within 30 days. Items like breast pumps must remain factory sealed for hygiene reasons.

b) Health & Wellness Products

Opened supplements, vitamins, or consumables are not returnable due to health and safety regulations. Unopened items are eligible for return within 30 days.

c) Fashion & Accessories

Unworn clothing, shoes, and accessories can be returned within 30 days, even if opened, provided all tags and packaging are intact.

d) Electronics & Gadgets

Unused electronics must be returned in original packaging with all accessories. No restocking fees apply for Wildkart-fulfilled orders.

e) Home & Garden

Large items like furniture or outdoor equipment must be unused and in original packaging. Contact us for assistance with return logistics.

f) Non-Returnable Items

Opened consumables (e.g., food, beverages, supplements)
Gift cards, digital downloads, or vouchers
Hazardous materials (e.g., chemicals, flammable items)
Customized or personalized products

Faulty non-returnable items may still be eligible for a refund. Contact us if you received one

4. Erasing Personal Data Before Returning

For smart devices (e.g., wearables, smart home gadgets), please:

Perform a factory reset to erase personal data.
Sign out of all linked accounts or apps.

Wildkart is not liable for personal data left on returned devices.

5. Marketplace Seller Returns

Items purchased from third-party sellers on Wildkart.com.au are subject to the seller’s return policy, which is clearly stated on the product listing. Wildkart oversees these policies to ensure fairness

fairness and compliance with ACL. Contact us if you encounter issues with a seller’s return process.