Terms of Service

Effective Date: March 1, 2026

Welcome to Wildkart.com.au. By accessing our website, mobile app, marketplace, or purchasing products, you agree to these Terms of Service. Please review them carefully.

1. Introduction

These Terms of Service (“Terms”) govern your use of www.wildkart.com.au, our mobile app, and related services (collectively, the “Services”). By using our Services, placing orders, or engaging with our marketplace, you agree to these Terms, our Privacy Policy, and all applicable laws, including the Australian Consumer Law (ACL).

2. Eligibility

You must be at least 18 years old to register, place orders, or use our Services.
You warrant that all provided information is accurate, complete, and truthful.
You agree not to use the Services for unlawful, fraudulent, or prohibited activities.
We may refuse or terminate access for violations of these Terms at our discretion.

3. Product Information & Availability

Products are subject to availability and may be withdrawn without notice.
We strive for accurate product descriptions, images, and pricing but do not guarantee error-free content.
We reserve the right to limit quantities, cancel orders, or refuse service at our discretion.

4. Marketplace Transactions

Wildkart.com.au operates a marketplace connecting buyers and third-party sellers. For marketplace purchases:

Sellers are responsible for product descriptions, fulfillment, and returns, per their policies.
Wildkart oversees seller compliance with our standards and the ACL.
We facilitate payments but are not liable for seller errors or non-delivery.

5. Health & Safety Disclaimer

Products, including supplements, electronics, or consumables, are not intended to diagnose, treat, cure, or prevent any condition. Consult a qualified professional before use. Wildkart is not liable for adverse reactions, misuse, or individual health outcomes.

6. Pricing & Payments

Prices are in Australian Dollars (AUD) and include applicable taxes unless specified.
We accept major credit/debit cards, PayPal, and other secure payment methods.
Payments are processed securely via third-party providers (e.g., Stripe, PayPal); we do not store full payment details.
Promotions and discounts are subject to specific terms and may be modified or revoked.

7. Order Processing & Shipping

Wildkart-fulfilled orders are processed within 1–3 business days; marketplace seller timelines may vary.
Delivery estimates are not guaranteed and depend on couriers or location.
We are not liable for delays caused by third parties, customs, or force majeure events.
You must provide accurate shipping details; we are not responsible for losses due to incorrect addresses.

8. Returns, Refunds & Exchanges

See our Refund Policy for details on returns, refunds, and exchanges. Wildkart-fulfilled orders offer free returns for eligible items. Marketplace returns follow seller policies, overseen by Wildkart for fairness.

9. Subscriptions & Auto-Renewals

Subscription plans authorize recurring charges to your payment method. You can manage or cancel subscriptions via your Wildkart Account or by contacting [email protected].

10. Promotions & Discount Codes

Promotions are time-limited and cannot be combined unless stated. Misuse of discount codes may lead to order cancellation or account suspension.

11. Intellectual Property

All content on Wildkart.com.au, including text, images, logos, and software, is owned by Wildkart or its licensors and protected by Australian and international copyright laws. Unauthorized use is prohibited.

12. Third-Party Links

Our Services may include links to third-party sites or seller storefronts. We are not responsible for their content, practices, or actions.

13. Limitation of Liability

To the extent permitted by law, Wildkart, its officers, employees, or agents are not liable for:

Indirect, incidental, or consequential damages from using our Services or products.
Health issues, allergic reactions, or damages from product use.
Delays, losses, or errors in shipping or fulfillment.
Inaccuracies in product details, pricing, or availability.

14. Account Termination

We may suspend or terminate your account for fraudulent activity, policy violations, or misuse of Services, including marketplace abuse.

15. Governing Law & Jurisdiction

These Terms are governed by the laws of New South Wales, Australia. Disputes shall be resolved exclusively in the courts of New South Wales.

16. Changes to Terms

We may update these Terms, with changes posted on this page and a new “Effective Date.” Continued use of our Services after updates signifies acceptance.